Customer Service:
Toll Free (855) 542-1616

10AM - 7PM EST Tuesday thru Friday | 10AM - 6PM EST Saturdays

Step 1 -  Submitting Your Return For Approval


Use the button below to submit a return form.


 

Step 2 - Returning Your Items (If Approved)

You will hear a response from one of our team members within 1-3 business days with an approval, a dis-approval, or in some cases we may ask for pictures or more information. If you are approved, here are the steps you need to take to return your items:

1) Print off RMA # (This will be provided in your approval email)

2) Seal your return items and RMA sheet in its original packaging.

3) Ship your package to the following address:

Wheeler Powersports, Inc.

901 North 11th. St

Fort Smith, AR 72901

Note - You are responsible for the return shipping of your package.

 

Step 3 - Your Refund

Once we receive your return items, we will notify you to confirm that we have received your items and we will begin refunding you for the correct amount that you are owed. Here are some key details to be aware of when expecting your refund:

- All refunds will be credited to the credit card, debit card, or Paypal account in which the order was originally charged to.

- All returns are subject to a 20% restocking fee.

- You should expect you to see your refund within 1-3 business days of receiving your notification. 

- Ineligible Return Items: All electrical items, decals, and items discontinued by the manufacturer are ineligble for returns, refunds, or exchanges.

- All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material.

WE KNOW TIME IS IMPORTANT

GenuinePolarisParts.com is an authorized Polaris parts and accessories re-seller. While we keep thousands of parts on-hand at our warehouse, there are over thousands more that we offer. Due to the amount of inventory that we continously go through, we are able to get most parts that we do not have in-stock to arrive to our warehouse within 2-3 business days (exluding over-sized items). 99% of orders should arrive within 7-10 days of when the order is placed. If you need your orders quicker, please give us a call at 855-542-1616 and we will give you our expidited shipping options.  For orders with all parts in-stock, you may see your package arrive within 1-5 business days (for addresses within the contiguous United States).

OUR PLEDGE TO OUR CUSTOMERS

We undertand that you, as the customer, expect the highest quality when your order from GenuinePolarisParts.com We assure you that when you order from us, you are receiving 100% genuine Polaris original equipment manufacturer parts and accessories. If you receive any parts that appear to be damaged, blemished, or un-fit for your machine, please call us toll-free at (855)542-1616 or send us an email at returns@wheelerpowersports.com and we will make sure the issue is taken care of.

 

Company Info

  • Phone Support: (855) 542-1616
  • Support Hours:
  • Tuesday - Friday 10am - 7pm EST
  • Saturday 10am - 6pm EST
  • Contact Us